服务理念 Service idea
“服务”、“质量”、“诚信”是轩辕一直坚持的服务理念，“专业为基、诚信为本、热心服务、美化生活”是轩辕的经营宗旨。 轩辕的服务始终本 “着想客户之所想、急客户之所急”的专业精神，以真正对客户负责的态度，建立了一整套强大而周密的服务系统，使轩辕在广大客户间和行业内树立了良好的信誉 和口碑。
轩辕特别提倡服务的“主动性”和“专业性”，所有客户服务人员都经过严格的选拔和专业的培训，为客户提供装修全过程的无微不至的专业化服 务；公司在内部实行“首问责任制”，任何一个员工都必须把客户的事情放在最重要的位置上。轩辕装饰建立了高效、快速的反馈处理系统和专门的售 后维护部，提出了“直接面对，快速反应，高效解决”的主张，一方面替客户着想，决不推脱责任，主动的回访和上门维护，让顾客体会到真正的“无后顾之忧”。
"Service", "quality" and "integrity" are the service philosophy Xuanyuan has always adhered to, "professional based, integrity-based, enthusiastic service and beautifying life" is the business purpose of Xuanyuan. Xuanyuan's service has always been based on the professional spirit of "thinking about the customer's thoughts and worrying about the customer's anxieties". With a truly responsible attitude to the customer, Xuanyuan has established a set of powerful and careful service system, which has established a good reputation among the majority of customers and in the industry.
"If you want to do a good job, you must first sharpen your tools", which is a lesson learned by Xuanyuan people from their previous failures. Xuanyuan people understand that only by constantly improving construction tools and construction technology can we better meet the needs of customers.
Xuanyuan especially advocates the "initiative" and "professionalism" of service. All customer service personnel have undergone strict selection and professional training to provide customers with meticulous professional services in the whole process of decoration; The company implements the "first inquiry responsibility system" internally, and any employee must put the customer's affairs in the most important position. Xuanyuan decoration has established an efficient and fast feedback processing system and a special after-sales maintenance department, and put forward the proposition of "direct face, rapid response and efficient solution". On the one hand, it considers customers, never shirks its responsibility, and takes the initiative to return visits and door-to-door maintenance, so that customers can realize the real "worry free".
服务流程 Service process
Consulting services: telephone consultation, visit reception, field survey: field survey, design layout plan
Design communication: confirm the scheme, issue construction drawings or effect drawings and budget quotation
Signing the contract: determine the construction drawings and materials, check the budget, and sign the construction contract
Preliminary preparation: provide the construction schedule and construction schedule, and provide the list of materials purchased by Party A
Mobilization Construction: Party A shall provide relevant materials, go through mobilization procedures and pay progress payment according to the provisions of the contract
Intermediate acceptance: acceptance of materials and concealed works mobilized by Party B
Completion acceptance: after completion, Party A, the project supervisor of the management office and the project manager shall jointly participate in the acceptance
Warranty maintenance: Warranty within two years and lifelong maintenance